Terms and Conditions

Effective Date: July 25, 2026

Welcome to Prime Interior Solutions. These Terms and Conditions govern your use of our website and the purchase of our products and services. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

About Prime Interior Solutions

Prime Interior Solutions provides high-quality interior products and professional installation services for residential, commercial, and corporate spaces across Kenya.

Products and Services

We strive to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate. However, slight variations in color, texture, finish, or appearance may occur due to lighting, screen settings, or manufacturing processes.

Product availability is subject to stock levels.

Pricing

All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.

Prime Interior Solutions reserves the right to update prices, promotions, or product availability without prior notice.

Orders

Orders may be placed through our website, by phone, email, or WhatsApp.

An order is considered confirmed only after:

• Payment has been received or approved.
• Product availability has been confirmed.
• We have accepted your order.

We reserve the right to decline or cancel any order where necessary, including in cases of pricing errors, suspected fraud, or unavailable stock.

Payment Methods

We accept the following payment methods:

• Mobile Money (M-Pesa)
• Bank Transfer

Orders requiring payment in advance will only be processed after payment has been successfully confirmed.

Delivery and Shipping

Prime Interior Solutions delivers across Kenya.

Nairobi Deliveries

• Same-day delivery is available for eligible orders within Nairobi, subject to product availability and order confirmation.

Deliveries Outside Nairobi

• Orders outside Nairobi are typically delivered within 3 business days, depending on location and courier schedules.

Shipping Charges

• Delivery charges start from KES 500.
• Shipping fees may vary depending on your location, order size, weight, and delivery requirements.
• Final delivery charges will be communicated before your order is dispatched.

Delivery timelines are estimates and may be affected by weather conditions, public holidays, traffic, courier delays, or other circumstances beyond our control.

Installation Services

Where installation services are included or requested, customers must ensure that the installation site is accessible and ready before the scheduled appointment.

Additional charges may apply if installation cannot be completed due to site conditions or changes requested after work has commenced.

Returns and Refunds

Customer satisfaction is important to us.

If you believe you have received the wrong product or a defective item, please contact us as soon as possible.

Where a refund is approved:

• Refunds are processed within 7 business days.
• Refunds will be made using the original payment method whenever possible.

Refunds may not be available for:

• Custom-made or special-order products.
• Products damaged after delivery due to misuse or improper installation.
• Items returned in used, altered, or damaged condition.
• Installation or service charges that have already been completed.

Inspection Upon Delivery

Customers are encouraged to inspect all products upon delivery.

Any missing items, visible damage, or incorrect products should be reported promptly before installation or use.

Warranty

Where applicable, manufacturer warranties remain subject to the manufacturer’s terms and conditions.

Warranty coverage does not include damage resulting from:

• Misuse
• Improper installation by third parties
• Accidents
• Normal wear and tear
• Unauthorized modifications

Intellectual Property

All content on this website, including text, images, graphics, logos, designs, and branding, is the property of Prime Interior Solutions unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Limitation of Liability

Prime Interior Solutions shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the amount paid for the product or service giving rise to the claim.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

Prime Interior Solutions reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of our website following any updates constitutes acceptance of the revised Terms.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Contact Us

Prime Interior Solutions

Store A17, Benjoe House, Tsavo Road
Nairobi CBD, Kenya

Phone: +254 141 864685

Email: info@primeinteriorsolutions.com

Business Hours

Monday – Friday: 9:00 AM – 8:00 PM

Saturday: 9:00 AM – 2:00 PM

Sunday: Closed